Katie Taranto is a reporter at ALXnow. She previously covered local businesses at ARLnow and K-12 education at The Columbia Missourian. She is originally from Lehigh Valley, Pennsylvania.
New digital modernizations and a refreshed website are coming soon to Alex311, Alexandria’s customer service program.
Alex311 staff gave a presentation on the forthcoming redesign during last night’s City Council legislative meeting (Tuesday). The updates call for investment in tools like chatbots and virtual agents with multilingual capabilities.