Post Content

Comcast working on fixing widespread internet service outages caused by fire and snowstorm

Xfinity outage map, photo via Comcast

(Updated 3:40 p.m.) Internet service is down for many Alexandrians as Comcast works to get its network up and running again after yesterday’s snowstorm.

According to the Xfinity outage map, there are several thousand Alexandria affected by the ongoing internet outage, most of them in Del Ray and Arlandria.

Yesterday, Alexandria emergency services were hit with downed power lines city-wide, closing streets and causing localized power outages. Kristie Fox, vice president of communications for the Comcast Beltway Region, said that the internet service is dealing with a combination of local power outages and damage to a fiber cable in the area.

“Separately from the overall winter storm power outages, there was a power line that fell on our fiber today as a result of the storm and that caused a fire that is also impacting our service,” Fox said. “We’re having multiple crews on-site working to restore service.”

Del Ray resident Mark Stephenson said that last night around 8:30 p.m. one of the power lines between Rosemont and Del Ray was damaged. Stephenson noted that work crews from Dominion Energy responded quickly and have been working on repairs.

“Around 8:30 p.m. there was a huge boom and flash of light which we thought at first was a tree falling, but then I could see some flames on a line,” Stephenson said. “It seemed a heavy branch had fallen on the line. We called the fire department who came out almost immediately to rope off the street, along with APD. Then around 9:30 it happened again, and that’s when the internet went down.”

As of this afternoon, Stephenson said he was watching as a team from Xfinity was working to repair around 400 feet of cable.

In addition to the fiber damage, Fox said there can be some confusion about how power outages impact internet service.

“Once power is restored to home, internet can be restored, but power needs to come on first,” Fox said, “and even though power might be restored to an individual home, it might not be restored to a Comcast distribution point that serves a neighborhood. There could be instances where one person on a street and a neighbor down the block doesn’t because of a distribution point.”

Some locals on Twitter said they’ve seen 4 p.m. as an estimated restoration time, but Fox was hesitant to put an exact estimated time for repairs because it could vary from household to household.

“Some of it will be dependent on whether it was customers affected by fire in one area or the broader storm,” Fox said.

Recent Stories

Updated at 5:45 p.m. Mia’s Italian Kitchen has a permanent home in Alexandria. Douglas Development Corp. sold 100 King Street to Alexandria Restaurant Partners for $8.6 million on October 28,…

Carpenter’s Shelter has been awarded a $2.5 million grant by the Bezos Day 1 Families Fund, and plans to use the money to rapidly re-house homeless Alexandrians. The $2.5 million…

Alexandria is planning for a transit-oriented overhaul of Duke Street, and city staff connected to the project told an advisory group earlier this month that rumors about eminent domain being…

Got your kilt ready? Alexandria’s Scottish Christmas Walk weekend is back. Former City Councilwoman Del Pepper will take center stage as the grand Marshal of the 51st Alexandria Scottish Christmas…

High School Senior Anxious about College Life? Our amazing graduate interns, Meghan Damminger and Kelly Charwat are starting an affordable College Readiness group in early 2023. Working out day and time. Please email [email protected] to set up a free consultation after the Thanksgiving holiday. And yes, Meghan and Kelly have a few openings for individual clients as well. Their rate is $45 per session. [www.sarahmoorelpc.com](http://www.sarahmoorelpc.com/?fbclid=IwAR3ZlfQnSLVRCc78HbTZutDYZErTctC_5pl- zt4eo_wjQo1gF6uHS–k32g).

Submit your own Community Post here.

Monarch Montessori School, located in the education center at 218 East Monroe Avenue, is currently enrolling infants and toddlers for the 2022-2023 school year. We’re an authentic Montessori preschool with a STEM emphasis!

We Offer: Arts & Crafts, Yoga & Pottery, Language & Early Literacy, Botany & Culinary Arts, Music Appreciation, Chorus & Language Immersion, Mathematics, Geography & Science, Practical Life & Culture.

Full-time, part-time, flexible and drop-in options!

RATES

Read More

Submit your own Community Post here.

Brassy Jazzy Christmas

Don’t miss this toe tapping celebration!

The Symphony Orchestra of Northern Virginia (SONOVA) presents “Brassy Jazzy Christmas,” a strong lineup of Christmas and holiday favorites. Inspired by Stan Keton’s album “A Merry Christmas!,” SONOVA has created a jazz band–substituting french

Alexandria’s 47th Annual Turkey Trot 5 Mile Race

Join in Alexandria’s favorite Thanksgiving tradition- the 47th Turkey Trot 5 Mile Race. Alexandria’s favorite Thanksgiving morning tradition, the Alexandria Turkey Trot, returns to the streets of Del Ray on Thursday, November 24 at 9 a.m. In the spirit of

×

Subscribe to our mailing list