A new report from DASH shows that the bus network has received significantly fewer angry public calls about the new bus network overhaul than had earlier been expected.
A report made at a meeting of the Alexandria Transit Company’s Board of Directors last week indicated that the bus systems’ new DASH network has been a success in terms of recent complaints. According to the network’s customer service report call volumes and complaints regarding DASH operations have fallen below projections for the month of September.
The report breaks down the number of calls and complaints made in the first four weeks after the networks’ launch on Sept. 6. The projections forecasted 1,050 calls to be made over that time period, however, the actual call numbers were 524 which is slightly less than half of the projected number. The best number came in at week 2 where the actual call volume came in at 93 calls down from a projected 250 calls.
All the calls made to DASH were in regards to questions about bus routes and schedules.
Another encouraging number from the report was the number of complaint calls made to the customer service line. The total amount of calls for the four weeks came in at 43 which fell far below expectations.
The report also contained a rare sight of four commendations made to the customer service line about good performance from buses. It was noted in the meeting that this number of commendations was over the usual of what they would normally receive in a month which had been one to two at most. This number of commendations is also considered a rare occurrence by DASH authorities, especially when major changes such as the launch of the DASH network occur.
Board Chair David Kaplan reported that DASH received recognition for the network at an event held at the Van Dorn Street Station on Sept. 22. Alexandria City Mayor Justin Wilson presented the recognition to DASH Director of Planning and Scheduling Martin Barna, who was touted by Kaplan as being a longtime proponent in the development of the network.
At the same meeting, the bill for the new fare-free policy also came in.
The board was presented with the General Manager’s Proposed Operating Budget for Fiscal Year 2023 which showed the Dash network’s operating costs for that year to be projected at a combined $637,578 for the network’s operations and maintenance. The projected budget shows an increase of $3.1 million or 13.5 percent for a total of $26.9 million.
This increase comes not just from the Dash Network itself but from the change over to 24/7 service, expansions funded by the Interstate 395 Commuter Choice Program, and operating at a fare-free status. The Alexandria City Council has applied for funding from the Virginia Transit Ridership Incentive Program which if accepted could bring in $7.2 million over the course of four years.
A former National Tire and Battery (NTB) in the West End could be transformed into a used car dealership if the repair shop next door can get approval. Koons of…
Thousands of art lovers will have to set aside their plans this weekend, as Del Ray’s annual Art On The Avenue has been postponed due to Tropical Storm Ian. Ian…
A number of suspected MS-13 gang members have been arrested the last several months for allegedly selling crack/cocaine, marijuana and firing gunshots in the Arlandria area. The suspects allegedly sold…
Enjoy live music and pop up beer garden at the Happy Hour Concert Series starting tonight at 6 p.m.
Are you tired of going to the gym? It might be the crowds, the locker room, waiting on equipment or the time it takes to commute to the gym.
Having a personal trainer come to your home will keep you accountable, save you time and allow you to workout in the comfort of your own home.
Skip the hassle of the gym and try our in-home personal training service.
Our services are reasonably priced, convenient, effective and are risk free.
At Nova Fencing Club, the beginner fencing classes are designed for students of all levels – including students who have never fenced before.
If you’re looking for a fun physical activity that improves your fitness, critical thinking and rapid decision making skills then come join us!
There’s no better time than now to give us a try – and take part in one of the fastest growing sports. Our highly educated, professional coaching staff includes Virginia’s only Maitre d’Armes, a member of USA Fencing’s coaching team, former members of the USA National Team, and our Head Coach, who has produced national champions.
Register for either our Youth Beginner Fencing Classes (7-12) or our Teen & Adult Beginner Fencing Classes (13 to Adult) and become a part of the club that champions call home.
Join the City of Alexandria and Arlington County’s Initiative to Rethink Energy at our first ever electric vehicle (EV) and sustainable technologies showcase! Get inspired by seeing a variety of electric cars, scooters, bikes, motorcycles, police cars, buses, trucks and