Alex311, the city of Alexandria’s customer service program, has a new look.
The program announced the launch of its new portal today (Monday), with the latest version of its mobile app debuting next Monday, Dec. 22. The updates promise easy access and quicker navigation.
New digital modernizations and a refreshed website are coming soon to Alex311, Alexandria’s customer service program.
Alex311 staff gave a presentation on the forthcoming redesign during last night’s City Council legislative meeting (Tuesday). The updates call for investment in tools like chatbots and virtual agents with multilingual capabilities.
School Board Approves New Budget — “The Alexandria City School Board has approved an Operating Budget for the 2020-21 school year focused on supporting students socially, emotionally and academically while also increasing graduation rates. The Operating Budget of $299.1 million is an increase of 4.4% on last year’s budget, in line with ACPS’ anticipated continued enrollment growth and needs.” [ACPS]
City Unveils New 311 System — “The City of Alexandria has launched a new customer service initiative called Alex311, to connect customers to more than 175 City services in a variety of convenient ways. The service includes new web, mobile app, social media and phone options to submit requests for service or information… Alex311 replaces the City’s previous Call.Click.Connect. service.” [City of Alexandria]
