According to the Consumer Federation of America’s annual Consumer Complaints Report, the Home Improvement/Construction industry had the second highest number of complaints of all consumer industries in 2017-2019.
The most common complaints cited: “Shoddy work, failure to start or complete the job, failure to have required licensing or registration.” Additionally, the industry also ranked first for the “worst” complaints according to the surveys, meaning “…the dollar amount involved, the impact on vulnerable consumers, or the sheer outrageousness of the situation.”
These are some of the reasons that local startup, Remodelmate, was founded in 2018 with a different goal in mind: To build a home renovation company that put consumer interests first.
According to CEO and founder, Chad Hall, “When you’re making an investment in something as personal as your bathroom, you should have complete confidence that your contractor is an expert, that he’s going to do what he’s supposed to do, when he says he’s going to do it, and at the quoted price. Unfortunately, that is not most people’s experience.”
To address homeowner concerns, Remodelmate starts by fully vetting the background, reputation and licensure of all their contractors. Further, they address several other concerns directly, including a no down payment policy (just a $100 booking fee), no charges until after each phase of work is completed and no markup on materials.
Perhaps the most interesting difference is a project manager assigned to every job whose role is to keep the project on time and on budget so the homeowner has complete peace of mind. The PM is assigned when a project is booked and oversees material orders, contractor booking, permit requirements, construction progress and any issues that arise along the way.