Alexandria has hired Heather McGaffin as director of its Department of Emergency and Customer Communications.
McGaffin, who worked most recently as the director of the District of Columbia’s Office of Unified Communications, will officially succeed the retiring Renee Gordon on Jan. 4, 2027, according to the city.
Despite being recognized by the City Council and the city manager on Tuesday night, Renee Gordon didn’t seem surprised.
It’s not easy to rattle the city’s director of Emergency and Customer Communications. After 11 years leading the city’s communications center that handles 911, 311, emergency communications and non-emergency communications in the city, Gordon is retiring at the beginning of November.
Alex311, the city of Alexandria’s customer service program, has a new look.
The program announced the launch of its new portal today (Monday), with the latest version of its mobile app debuting next Monday, Dec. 22. The updates promise easy access and quicker navigation.
New digital modernizations and a refreshed website are coming soon to Alex311, Alexandria’s customer service program.
Alex311 staff gave a presentation on the forthcoming redesign during last night’s City Council legislative meeting (Tuesday). The updates call for investment in tools like chatbots and virtual agents with multilingual capabilities.
