Alex311, the city of Alexandria’s customer service program, has a new look.
The program announced the launch of its new portal today (Monday), with the latest version of its mobile app debuting next Monday, Dec. 22. The updates promise easy access and quicker navigation.
New digital modernizations and a refreshed website are coming soon to Alex311, Alexandria’s customer service program.
Alex311 staff gave a presentation on the forthcoming redesign during last night’s City Council legislative meeting (Tuesday). The updates call for investment in tools like chatbots and virtual agents with multilingual capabilities.
