(Updated 10:15 a.m.) One month after the Alexandria Library was crippled due to a “data incident,” the library is still recovering services and won’t say more about what caused the outage.
For weeks in early July, many of the library network’s digital services were completely inaccessible, including audiobooks, wifi and signing up for a library card.
Some of those services, like wifi and audiobooks, were restored after a few weeks. Others took longer and public computer stations and printing are still unavailable at the Barrett and Burke Branch Libraries. Payment for some fees and services also cannot be accepted.
“We have gotten internet stations and public printing back online at Beatley Central Library as of yesterday,” Senior Communications Officer Nathan Carrick said, “and [we] expect to have the other branches back online this week as well.”
The Alexandria Library said on its website that the technological issues were caused by a data incident:
The Alexandria Library system is experiencing a partial network outage due to a data incident. The investigation is ongoing and Library staff is working with cybersecurity professionals and law enforcement to remediate and investigate this incident. The Library is open and nearly all services are available.
Over a month after the Alexandria Library first published that notice, though, Carrick said the library can’t provide any additional information about the cause.
“We cannot provide an update on the investigation at this time as it is still ongoing,” Carrick said.
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If you had a chance to enhance a child’s future with a time commitment of less than 2 hours a week, how would you respond? You have that opportunity right now to join over 200 Alexandrians as a reading tutor volunteer with the Alexandria Tutoring Consortium (ATC).
ATC tutors work with one child in kindergarten, first, or second grade in Alexandria public schools who need extra help with reading. Tutors meet with their Book Buddy 1-2 times each week for 30 minutes October-May at school, during school hours. Many struggling readers only receive one-on-one instruction through this program, and it makes all the difference. Last year, ATC served 195 children, of whom 82% ended the year reading on grade level and 96% made substantial reading gains. But the need is great, and we are still seeing learning lags from the pandemic.
This year, ATC plans to significantly increase the size of the program to reach over 250 students and to serve every elementary school in Alexandria. This is very exciting news, but we will only succeed if we can recruit more tutors. ATC trains you, matches you with a child, and provides ongoing lesson materials and support.
If you have been thinking about buying your first home or haven’t owned one in the last three years, THIS IS FOR YOU!
In the DMV area, it can be difficult to save the downpayment necessary for you to get into your own home. We have a solution. The Funder’s Summit!
We have assembled a summit with different municipalities to tell you how to access their funds for your home purchase.
Family Fun Fall Fest
Mark your calendars and join us for the Family Fun Fall Fest on Saturday, October 7, 2023, from 11am – 2pm!
This FREE in-person event will be held at the Shoppes at Foxchase, located at 4641 Duke St, Alexandria, VA
2023 Alexandria Fall Festival
Food trucks, bounce houses, pony rides, magic shows and more at the 2023 Alexandria Fall Festival, an Alexandria Living event presented by The Patterson Group. Join us at River Farm on Sunday, Nov. 5 from 11 a.m. – 4 p.m.
