For the past week, visitors to Alexandria libraries found many of the services inaccessible thanks to an outage “due to a data incident.”
While the incident was severe enough that the library contacted both cybersecurity professionals and law enforcement, Senior Communications Officer Nathan Carrick said because the investigation is ongoing, the library could not comment on the cause of the outage, what “data incident” entails, and whether or not the outage was the result of a cyber attack.
According to a statement sent by Carrick:
As indicated on our website, the Alexandria Library system is currently experiencing a network outage due to a data incident. As soon as we became aware of the situation, the Library’s leadership immediately engaged cybersecurity professionals and contacted law enforcement to remediate and investigate this incident. The investigation of that incident is ongoing and we will make additional information about library services available as soon as is practical.
Last week, services like signing up for a library card or borrowing e-books and audiobooks through the Libby app were restricted. Carrick said some of those services have been restored, but access to public computers and public printing are still unavailable.
The Library is open and customers are encouraged to come check out books, attend in-person programs, and participate in our summer reading program. A number of important services have been restored, such as access to the public wi-fi, the Library catalog and borrowing of e-books and e-audiobooks through the Libby app. We are working diligently to restore other services such as access to public computer stations and public printing which are unavailable. We are encouraging patrons who need these services to take advantage of the reciprocal cardholder agreement we have with most other library systems in the DC metropolitan area.
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If you had a chance to enhance a child’s future with a time commitment of less than 2 hours a week, how would you respond? You have that opportunity right now to join over 200 Alexandrians as a reading tutor volunteer with the Alexandria Tutoring Consortium (ATC).
ATC tutors work with one child in kindergarten, first, or second grade in Alexandria public schools who need extra help with reading. Tutors meet with their Book Buddy 1-2 times each week for 30 minutes October-May at school, during school hours. Many struggling readers only receive one-on-one instruction through this program, and it makes all the difference. Last year, ATC served 195 children, of whom 82% ended the year reading on grade level and 96% made substantial reading gains. But the need is great, and we are still seeing learning lags from the pandemic.
This year, ATC plans to significantly increase the size of the program to reach over 250 students and to serve every elementary school in Alexandria. This is very exciting news, but we will only succeed if we can recruit more tutors. ATC trains you, matches you with a child, and provides ongoing lesson materials and support.
If you have been thinking about buying your first home or haven’t owned one in the last three years, THIS IS FOR YOU!
In the DMV area, it can be difficult to save the downpayment necessary for you to get into your own home. We have a solution. The Funder’s Summit!
We have assembled a summit with different municipalities to tell you how to access their funds for your home purchase.
Mark your calendars and join us for the Family Fun Fall Fest on Saturday, October 7, 2023, from 11am – 2pm!
This FREE in-person event will be held at the Shoppes at Foxchase, located at 4641 Duke St, Alexandria, VA