City of Alexandria Non-Emergency Phone Lines Are Down

If you’re trying to call a City of Alexandria and getting a dead line, you’re not alone.

The city’s inbound phone service is not available due to a problem with Verizon’s network, according to a press release from the City of Alexandria.

The nature of the problem isn’t clear, but the press release notes that the city is currently working with Verizon to resolve the issue.

Beyond just core services, several affiliated phone lines like local recreation centers and the Animal Welfare League of Alexandria also have inoperable phone lines.

Emergency phone calls, the press release noted, should still be placed by calling 911.

ALERT: Inbound phone calls to City non-emergency numbers are not currently available due to a problem with Verizon’s network. The City is working with Verizon to resolve this issue. If you have an emergency, please call 911.

— AlexandriaVAGov (@AlexandriaVAGov) November 19, 2019

Due to a local outage we are unable to receive inbound calls at this time. Please direct any questions or inquiries to [email protected] or a direct message here. The City non-emergency police line is also being impacted. If you have an animal emergency please call 911. pic.twitter.com/r1YCucMS49

— AWLA Alexandria (@AlexAnimals) November 19, 2019

Update at 8 a.m. — Service has been restored.

UPDATE: All phone service to City non-emergency numbers has been restored.

— AlexandriaVAGov (@AlexandriaVAGov) November 20, 2019

Staff photo by Jay Westcott