If you’re trying to call a City of Alexandria and getting a dead line, you’re not alone.
The city’s inbound phone service is not available due to a problem with Verizon’s network, according to a press release from the City of Alexandria.
The nature of the problem isn’t clear, but the press release notes that the city is currently working with Verizon to resolve the issue.
Beyond just core services, several affiliated phone lines like local recreation centers and the Animal Welfare League of Alexandria also have inoperable phone lines.
Emergency phone calls, the press release noted, should still be placed by calling 911.
ALERT: Inbound phone calls to City non-emergency numbers are not currently available due to a problem with Verizon’s network. The City is working with Verizon to resolve this issue. If you have an emergency, please call 911.
— AlexandriaVAGov (@AlexandriaVAGov) November 19, 2019
Due to a local outage we are unable to receive inbound calls at this time. Please direct any questions or inquiries to [email protected] or a direct message here. The City non-emergency police line is also being impacted. If you have an animal emergency please call 911. pic.twitter.com/r1YCucMS49
— AWLA Alexandria (@AlexAnimals) November 19, 2019
Update at 8 a.m. — Service has been restored.
UPDATE: All phone service to City non-emergency numbers has been restored.
— AlexandriaVAGov (@AlexandriaVAGov) November 20, 2019
Staff photo by Jay Westcott
Recent Stories

If you had a chance to enhance a child’s future with a time commitment of less than 2 hours a week, how would you respond? You have that opportunity right now to join over 200 Alexandrians as a reading tutor volunteer with the Alexandria Tutoring Consortium (ATC).
ATC tutors work with one child in kindergarten, first, or second grade in Alexandria public schools who need extra help with reading. Tutors meet with their Book Buddy 1-2 times each week for 30 minutes October-May at school, during school hours. Many struggling readers only receive one-on-one instruction through this program, and it makes all the difference. Last year, ATC served 195 children, of whom 82% ended the year reading on grade level and 96% made substantial reading gains. But the need is great, and we are still seeing learning lags from the pandemic.
This year, ATC plans to significantly increase the size of the program to reach over 250 students and to serve every elementary school in Alexandria. This is very exciting news, but we will only succeed if we can recruit more tutors. ATC trains you, matches you with a child, and provides ongoing lesson materials and support.

If you have been thinking about buying your first home or haven’t owned one in the last three years, THIS IS FOR YOU!
In the DMV area, it can be difficult to save the downpayment necessary for you to get into your own home. We have a solution. The Funder’s Summit!
We have assembled a summit with different municipalities to tell you how to access their funds for your home purchase.
Family Fun Fall Fest
Mark your calendars and join us for the Family Fun Fall Fest on Saturday, October 7, 2023, from 11am – 2pm!
This FREE in-person event will be held at the Shoppes at Foxchase, located at 4641 Duke St, Alexandria, VA
2023 Alexandria Fall Festival
Food trucks, bounce houses, pony rides, magic shows and more at the 2023 Alexandria Fall Festival, an Alexandria Living event presented by The Patterson Group. Join us at River Farm on Sunday, Nov. 5 from 11 a.m. – 4 p.m.