Today’s artificial-intelligence and machine-learning technologies touch all aspects of the computing environment, from front-end systems to back-office workflows. Many IT and business leaders are realizing significant business value from their investments.
For some, this means the ability to process information, such as financial data and customer interactions, at a higher speed than humans and with fewer errors due to sophisticated algorithms. For others, AI/ML lets IT leaders quickly understand pressing problems and execute a plan of action. AI-powered cybersecurity tools, which can detect threats before they have a chance to wreak havoc on IT infrastructure, are a perfect example.